Ordered a pair but changed your mind or the fit isn't quite right? No problem! You can return the product during a 30 day period from delivery date in it's original packaging and condition. Simply fill out the return label found within the package and we will be happy to issue you a refund.
Please read our full refund policy below.
UK RETURNS POLICY
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- Items must be unused and also in it's original packaging.
- Items if tried on must be indoors and there must not be any outdoor worn signs
- Initial shipping charges are not refundable
- Items must be returned within a 30 day period from date of delivery
- Please allow up to 7 business days after we have received your items for the transactional refund process
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HOW DO I RETURN MY ITEMS?
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Step 1) Fill in the return form found inside the packaging. Indicate a particular reason listed.
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Step 2) Cut out the return form and attach it firmly with tape outside the parcel.
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Step 3) Send the parcel back at your local post office.
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Step 4) Drop us an email at info@heelsdirect.co.uk highlighting 'RETURN' in the subject line with your name, number and order number so we are aware of your incoming return.
POSTAL ADDRESS
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116-118 2nd Floor Suite C,
Top Floor Offices National Westminister Building,
Coventry,
West Midlands,
United Kingdom
CV2 4ED