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PRIVACY POLICY

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Here at Heels Direct Ltd we are committed to protecting and respecting the privacy of your persona data.

 

Heels Direct is a UK women’s shoe retailing company. When it comes to style and personal details, we’ve got your back!

Information provided by you, the customer is to help our team understand your engagement with us and our brand. This could be from website search activity, to purchasing and registering for an account.

 

PERSONAL INFORMATION WE COLLECT

Personal information you may provide to includes:

  • Contact data, personal or business contact information such as your first and last name, email and mailing addresses, phone number, and company name.

  • Profile data, such as your username and password that you may set to establish an online account with us and your interests and preferences.

  • Communications, such as information you provide when you contact us with questions, feedback, survey responses, or otherwise correspond with us,

  • Marketing data, such as the email address or contact details that we use to send marketing communications and your preferences for receiving communications about our activities, events, sweepstakes and contests.

  • Purchase data, including your order history and information needed to process and fulfil your order, including order details, billing address, and delivery address.
     

  • Information you post on the site, If you post information on public areas of the Site, for example a customer review, that information may be collected and used by HEELS DIRECT, users of the Site, and the public generally. We strongly recommend that you do not post any information through the Site that allows strangers to identify or locate you or that you otherwise do not want to share with the public.

 

  • Shopping online. When making a purchase you have the option to set up an account on our website. This enables you to purchase products and services from Heels Direct having to fill in your personal information every time you shop online with us. If your account has been inactive for a long period of time, we reserve our right to deactivate your account.

  • Data Storage. We may store and process the information you provide to us for a period of time to enable to us to assist with any potential product faults, returns or complaints and to ensure that any allegation of fraudulent use of identity can be properly investigated in the future.

  • Website and customer user improvements. We collect information to determine how to improve our site by seeing which areas; features and products are most popular. We also keep track of the domains from which people visit us. We analyse this data for trends and statistics, and then we discard it.

  • Fraud prevention. To prevent fraud or other criminal activity and to make sure your information is accurate, we may pass on the information we have about you to other companies, retailers, financial organisations or other organisations specialising in the prevention of fraud and crime.

  • Statistical analysis. We may use the information we collect from you to analyse how you shop and what you shop for.
     

 

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